Thank you for choosing Licensio for your license and software purchases.
We are committed to providing you with quality digital services. Please read our refund policy carefully to understand your rights and our commitments.
1. General Policy
Due to the nature of digital products, all sales are considered final and non-refundable once the license is delivered and activated. However, we remain flexible and attentive to ensure your satisfaction.
2. Cases Eligible for Partial or Full Refund
A refund may be granted in the following cases:
Service malfunction: If you encounter a technical issue that we cannot resolve, a partial refund may be issued based on the unused duration.
Non-delivery: If you have not received your license key, credentials, or access link within the announced timeframe.
3. Order Modification
In case of an order error, contact us immediately. We will take the necessary steps to correct your order.
4. Service Guarantee
We guarantee the proper functioning of your license for the entire specified duration. In case of a problem, our team will assist you or replace the product.
5. Cases not Eligible for Refund
No refund will be granted in the following cases:
Change of mind after purchase.
Violation of the provider’s terms of use (Microsoft, Adobe, etc.) by the customer.
6. Refund Request
For any request, send an email to hello@licensio.net with:
- Your order number
- The email address used for the purchase
- A clear description of the problem
We will process your request as soon as possible.
7. Policy Update
Licensio reserves the right to modify this policy at any time. Any updates will be published on this page.